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Privacy Policy

Note:The English version of this agreement is the governing version and shall prevail whenever there is any discrepancy between the English version and the other versions.

Your privacy is important to us and Stockpair is committed to ensuring that your privacy is protected. Should we ask you to provide certain information required to using our website, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are satisfied with any changes. This policy is effective 20/Feb/2011.

The Information We Collect

The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details, financial statements and other required details. 

We obtain most of the information directly from our customers through application or other forms, and from maintaining records of information provided in the course of ongoing customer service. We may also obtain information from other sources. 

We may ask for other information on a voluntarily basis from time to time (for example, through market research, surveys or special offers). This will enable us to improve our service or consider the wider needs of our customers and potential customers. 

If you choose not to provide the information we request for a specific product or service, we may not be able to provide you with the requested product or service.

What We Do with the Information We Gather

We require personal information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • Adherence with AML (Anti Money Laundering) and any other relevant regulations.

  • For establishing and managing your account.

  • Reviewing your ongoing needs.

  • To keep you updated while you are a customer, with relation to matters such as contracts you have traded and account activities with Stockpair.

  • To improve our products and services.

  • To send promotional emails, special offers or other information and opportunities which we think may be of interest to you.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • When you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at support@stockpair.net

We will not disclose any private or otherwise confidential information in regards to our clients and former clients, but in order to comply with financial or legal requirements, give a better service and safeguard the clients information we might disclose information to:

  • other companies within our group who provide financial and other services

  • service providers and specialist advisors to us who have been contracted to provide us with administrative, financial, insurance, research or other services

  • introducing brokers with whom we have a mutual relationship

  • credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law

  • credit reporting or reference agencies for verification purposes

  • anyone authorised by an individual, as specified by that individual or the contract


We may use your personal information to send you promotional information about third parties which we think you may find interesting. 

You may request a copy of any personal information which we hold about you under the Data Protection Act 1998. 

If you believe that any information we are holding of you is incorrect or incomplete, please email us as soon as possible, at support@stockpair.net.

We will promptly correct any information found to be incorrect.

Link to Third Party Websites

This website may have links to external third party websites that may benefit the user. Please note, however, that third party websites are not covered by our privacy policy and these sites are not subject to our privacy standards and procedures.

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